Privacy policy

PRIVACY POLICY

Last updated: 22 July 2026

At Isla Wellington, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and otherwise handle personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing communications or otherwise interact with Isla Wellington.

We handle personal information in accordance with the New Zealand Privacy Act 2020, including the applicable Information Privacy Principles, and other applicable privacy and electronic communications laws.

1. Who We Are and How to Contact Us

1.1 About Isla Wellington

Isla Wellington is an online retail store operated by Diogo Carracinha.

In this Privacy Policy, the terms “Isla Wellington”, “we”, “us” and “our” refer to the online retail business operated by Diogo Carracinha under the Isla Wellington trading name.

We are responsible for the personal information collected through our website and related services.

For privacy-related questions, requests or concerns, please contact:

Trading Name: Isla Wellington
Store Operator: Diogo Carracinha
Privacy: privacy@islawellington.nz
General Enquiries: hello@islawellington.nz
Customer Support: support@islawellington.nz

Privacy-related requests should be directed primarily to:

privacy@islawellington.nz

1.2 Security of Our Website

Our website uses SSL/TLS encryption to help protect information transmitted between your browser and our website.

You can generally identify a secure connection by the “https://” prefix and padlock symbol displayed in your browser.

We take reasonable technical and organisational measures to protect personal information against:

  • loss;

  • unauthorised access;

  • misuse;

  • alteration;

  • disclosure; and

  • other unauthorised processing.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

2. Information We Collect

Depending on how you interact with Isla Wellington, we may collect different categories of personal information.

This may include:

  • your full name;

  • email address;

  • telephone number;

  • billing address;

  • shipping address;

  • account information;

  • order and purchase history;

  • product preferences;

  • communications with us;

  • payment-related information;

  • device and browser information;

  • IP address;

  • website activity;

  • cookie and similar technology identifiers; and

  • information required for fraud prevention, customer service, delivery or legal compliance.

We only collect personal information that is reasonably necessary for legitimate purposes connected with operating our business, providing our services, fulfilling orders and improving the customer experience.

3. Information Collected When You Visit Our Website

When you visit or browse our website, we and our service providers may automatically collect certain technical information about your device and your interaction with the website.

This may include:

  • IP address;

  • browser type and version;

  • device type;

  • operating system;

  • pages viewed;

  • date and time of access;

  • referring website or source;

  • interactions with our website;

  • approximate location derived from technical information;

  • cookie and similar technology identifiers; and

  • diagnostic, security and performance information.

We may use this information to:

  • operate and display our website;

  • maintain website security;

  • prevent fraud and misuse;

  • diagnose technical problems;

  • improve website functionality and performance;

  • understand how visitors use our website;

  • measure the effectiveness of our services and marketing; and

  • improve our products, services and customer experience.

Where we receive personal information about you from a source other than directly from you, we will handle that information in accordance with applicable New Zealand privacy requirements.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential functionality, improve your shopping experience, understand website usage and, where applicable, support advertising and marketing activities.

Cookies are small data files stored on your browser or device when you visit a website.

We may use the following categories of cookies and technologies.

4.1 Essential Cookies

These cookies are necessary for the operation of our website and may support functions such as:

  • maintaining your shopping cart;

  • remembering selected preferences;

  • enabling checkout;

  • maintaining account sessions;

  • fraud prevention;

  • security; and

  • core website functionality.

Disabling essential cookies may prevent certain parts of our website from functioning correctly.

4.2 Analytics and Performance Cookies

These technologies help us understand how visitors interact with our website.

They may provide information about:

  • pages visited;

  • navigation behaviour;

  • website performance;

  • errors or technical problems;

  • traffic sources; and

  • general interaction with our store.

We use this information to improve website performance, usability and customer experience.

4.3 Advertising and Marketing Technologies

Where applicable, we and our advertising, analytics or technology partners may use cookies, pixels and similar technologies to:

  • measure advertising performance;

  • understand the effectiveness of marketing campaigns;

  • create or measure advertising audiences;

  • understand customer journeys;

  • attribute sales or website activity to marketing campaigns; and

  • show advertising that may be more relevant to your interests.

These technologies may involve third-party providers.

Where required by applicable law, we will request appropriate consent before using technologies that require consent.

4.4 Managing Cookies

You may manage or disable cookies through:

  • your browser settings; and

  • any cookie or privacy controls made available on our website.

Please note that disabling certain cookies may affect website functionality, including:

  • shopping cart features;

  • account login;

  • checkout;

  • saved preferences; and

  • other essential services.

5. When You Contact Us

When you contact Isla Wellington through:

  • email;

  • a contact form;

  • customer support;

  • social media; or

  • another communication channel,

we may collect information such as:

  • your name;

  • email address;

  • telephone number;

  • order number;

  • order details;

  • delivery information;

  • photographs or videos you provide;

  • the contents of your message; and

  • any other information you choose to provide.

We use this information to:

  • respond to your enquiry;

  • provide customer support;

  • resolve problems or complaints;

  • manage orders;

  • investigate shipping or delivery issues;

  • manage returns, exchanges or refunds;

  • resolve defective or incorrect product claims; and

  • maintain appropriate customer service and business records.

Our contact channels include:

General Enquiries: hello@islawellington.nz
Customer Support: support@islawellington.nz
Orders & Shipping: orders@islawellington.nz
Returns & Refunds: returns@islawellington.nz
Privacy: privacy@islawellington.nz

We retain communications only for as long as reasonably necessary for the purpose for which they were collected, or for any longer period required or permitted by applicable law.

6. Customer Accounts and Orders

When you create a customer account, place an order or otherwise purchase from Isla Wellington, we may collect personal information necessary to process and fulfil the transaction.

This may include:

  • full name;

  • email address;

  • telephone number;

  • billing address;

  • shipping address;

  • order history;

  • purchase history;

  • product preferences;

  • account information;

  • payment-related information;

  • communications relating to your order; and

  • information required for fraud prevention, fulfilment, delivery or customer support.

We may use this information to:

  • process and fulfil orders;

  • arrange and verify payment;

  • provide order confirmations;

  • provide shipping and delivery updates;

  • arrange fulfilment and delivery;

  • process returns, exchanges and refunds;

  • prevent fraudulent or unauthorised transactions;

  • maintain customer accounts;

  • respond to customer service enquiries;

  • comply with legal, tax, accounting and record-keeping obligations; and

  • manage disputes or claims.

7. Payment Information

Payments may be processed by third-party payment providers made available through our online store.

Depending on the payment method selected, those providers may collect and process information necessary to complete the transaction.

Isla Wellington may not directly receive or store complete payment card details when those details are securely processed by a third-party payment provider.

Payment providers may process personal information in accordance with their own privacy policies and legal obligations.

We may receive transaction-related information such as:

  • payment status;

  • transaction reference;

  • payment method type;

  • billing information; and

  • information required for fraud prevention or dispute handling.

8. Shipping, Fulfilment and Delivery

To fulfil your order, we may share relevant personal information with service providers involved in:

  • order processing;

  • warehousing;

  • fulfilment;

  • shipping;

  • courier services;

  • tracking;

  • customs or border processing where applicable; and

  • delivery.

Information shared may include:

  • your name;

  • shipping address;

  • telephone number;

  • email address;

  • order information; and

  • other information reasonably necessary to deliver your order.

Some Isla Wellington products may be fulfilled through international fulfilment facilities located outside New Zealand, including in Asia.

This means that personal information necessary to fulfil and deliver an order may be processed by service providers located outside New Zealand.

Where personal information is disclosed internationally, we will handle such disclosures in accordance with applicable New Zealand privacy requirements.

9. Third-Party Service Providers

We may use trusted third-party providers to operate and support our business.

These may include providers of:

  • e-commerce infrastructure;

  • website hosting;

  • payment processing;

  • fraud prevention;

  • analytics;

  • advertising;

  • email and communications;

  • customer support;

  • fulfilment;

  • warehousing;

  • shipping and delivery;

  • accounting or business administration; and

  • other technology services.

We provide these providers only with information reasonably necessary for the relevant service or as otherwise permitted by law.

Third-party providers may process personal information according to their own legal obligations and privacy policies.

10. Shopify

Our online store may be hosted and operated using Shopify, which provides the e-commerce infrastructure that allows us to offer products and services online.

As part of operating the store, Shopify may process personal information relating to:

  • website visitors;

  • customers;

  • orders;

  • checkout;

  • payments;

  • fraud prevention;

  • analytics; and

  • other e-commerce functions.

Information processed through Shopify may be handled through systems and service providers located in different countries.

Your personal information may therefore be transferred or processed outside New Zealand where necessary to provide the relevant services.

Such processing remains subject to applicable privacy requirements.

11. International Transfers of Personal Information

Because Isla Wellington operates an online store using international technology, payment, fulfilment and logistics providers, personal information may sometimes be processed or stored outside New Zealand.

This may occur when we use:

  • cloud technology providers;

  • Shopify and related services;

  • payment providers;

  • international fulfilment centres;

  • shipping and logistics providers;

  • analytics providers;

  • advertising platforms; or

  • other international service providers.

Where personal information is disclosed outside New Zealand, we will take reasonable steps to ensure that such disclosure is handled in accordance with applicable New Zealand privacy law.

12. Marketing Communications

12.1 Email and Other Marketing Subscriptions

If you subscribe to receive marketing communications from Isla Wellington, we may use information such as your:

  • email address;

  • name;

  • shopping activity;

  • product interests; and

  • preferences

to send communications including:

  • new product announcements;

  • special offers;

  • promotions;

  • restock notifications;

  • brand updates;

  • personalised recommendations; and

  • other relevant marketing communications.

We will send commercial electronic marketing communications only where we have an appropriate basis to do so under applicable law.

Where required, we will obtain appropriate consent.

We may maintain records relating to marketing subscriptions and consent where reasonably necessary for compliance and record-keeping purposes.

12.2 Unsubscribing from Marketing

You may withdraw your consent or unsubscribe from marketing communications at any time by:

We will process valid unsubscribe requests in accordance with applicable New Zealand law.

Unsubscribing from marketing does not prevent us from sending necessary non-marketing or transactional communications, including:

  • order confirmations;

  • payment notifications;

  • shipping and tracking updates;

  • delivery communications;

  • return or refund communications;

  • customer service responses;

  • account or security notices; and

  • product safety or recall information.

12.3 Marketing to Existing Customers

Where permitted by applicable law, we may send relevant commercial communications to existing customers where we have valid:

  • express consent;

  • inferred consent; or

  • another legally recognised basis for sending the communication.

Having previously purchased from Isla Wellington does not mean that we will disregard your marketing preferences.

Commercial electronic marketing communications sent by Isla Wellington will identify the sender and provide an appropriate method for unsubscribing where required.

You may withdraw your consent at any time.

13. Fraud Prevention and Security

We may process personal information where reasonably necessary to:

  • prevent fraud;

  • identify suspicious transactions;

  • protect customer accounts;

  • prevent unauthorised payments;

  • protect our website and systems;

  • investigate misuse or security incidents; and

  • comply with legal obligations.

This may involve the use of:

  • automated risk assessments;

  • payment provider fraud tools;

  • transaction information;

  • IP and device information; and

  • other relevant security data.

Where appropriate, suspicious orders may be subject to additional verification or review before fulfilment.

14. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by law.

Retention periods may vary depending on the type of information and may be affected by:

  • tax and accounting requirements;

  • transaction and payment records;

  • fraud prevention;

  • dispute resolution;

  • chargebacks;

  • customer support;

  • warranty or consumer rights;

  • legal obligations; and

  • legitimate business record-keeping needs.

When personal information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it where appropriate.

15. Closing Your Customer Account

You may request that your customer account be closed by contacting:

support@islawellington.nz

Closing your account does not necessarily mean that all personal information will immediately be deleted.

We may retain information where reasonably necessary or legally required for purposes including:

  • tax;

  • accounting;

  • payment records;

  • fraud prevention;

  • dispute resolution;

  • refunds;

  • chargebacks;

  • consumer claims; and

  • other lawful record-keeping obligations.

16. Your Privacy Rights

Under New Zealand privacy law, you may have the right to:

  • ask whether we hold personal information about you;

  • request access to personal information we hold about you;

  • request correction of information you believe is inaccurate;

  • request that an appropriate statement of correction be attached where a requested correction is not made; and

  • raise a concern or complaint regarding how your personal information has been handled.

To exercise your privacy rights, contact:

privacy@islawellington.nz

Please provide enough information for us to identify you and understand your request.

We may need to verify your identity before:

  • providing access to personal information;

  • correcting information;

  • disclosing account-related information; or

  • processing certain privacy requests.

This is intended to protect your personal information from unauthorised access or disclosure.

17. Privacy Complaints

If you have a concern about how Isla Wellington has handled your personal information, please contact us first so that we can investigate the issue.

Privacy: privacy@islawellington.nz

We will make reasonable efforts to investigate and respond appropriately.

If you believe that a privacy issue has not been adequately resolved, you may also have the right to raise a complaint with the Office of the Privacy Commissioner of New Zealand.

18. Children's Privacy

Our products and services are not specifically directed at young children.

We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful.

Where a minor uses our services, involvement or permission from a parent or legal guardian may be required depending on the circumstances.

If you believe that personal information relating to a child has been provided to us inappropriately, please contact:

privacy@islawellington.nz

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • our business practices;

  • technology;

  • service providers;

  • website functionality;

  • fulfilment arrangements;

  • legal or regulatory requirements; or

  • privacy practices.

When we make changes, the latest version will be published on our website with an updated “Last updated” date.

Changes will generally apply from the date the revised Privacy Policy is published.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

For questions, concerns or requests relating specifically to privacy or personal information:

Privacy
privacy@islawellington.nz

For general enquiries:

General Enquiries
hello@islawellington.nz

For customer service:

Customer Support
support@islawellington.nz

For orders, shipping or tracking:

Orders Team
orders@islawellington.nz

For returns, refunds or exchanges:

Returns Team
returns@islawellington.nz


Isla Wellington

Trading Name: Isla Wellington
Store Operator: Diogo Carracinha

Privacy-related requests should be directed to privacy@islawellington.nz.