Contact information

CONTACT INFORMATION

Last updated: 22 July 2026

Welcome to Isla Wellington.

If you have any questions about our products, orders, shipping, returns, privacy or other matters, please contact us using the details below.

Isla Wellington is an online retail store operated by Diogo Carracinha under the Isla Wellington trading name.

1. Business Information

Trading Name: Isla Wellington
Store Operator: Diogo Carracinha

Business / Contact Address:
Rua da Bela Vista
Constância
2250-021 Santarém
Portugal

Phone: +351 931 420 556

Please note that our business/contact address is located in Portugal. Isla Wellington operates an online store serving customers in New Zealand, and some orders may be fulfilled through international fulfilment partners as described in our Shipping Policy.

2. General Enquiries

For general questions about Isla Wellington, our products or other non-order-specific enquiries, please contact:

Email: hello@islawellington.nz

3. Customer Support

For general customer service, assistance with your shopping experience or other support enquiries, please contact:

Email: support@islawellington.nz

When contacting us regarding an existing purchase, please include your order number wherever possible.

4. Orders, Shipping and Tracking

For enquiries relating to:

  • order status;

  • shipping;

  • tracking;

  • delivery delays;

  • address corrections;

  • lost parcels;

  • order changes; or

  • cancellations before dispatch,

please contact:

Email: orders@islawellington.nz

Please include your order number so that we can locate your order and assist you efficiently.

5. Returns, Refunds and Exchanges

For enquiries relating to:

  • returns;

  • refunds;

  • exchanges;

  • damaged products;

  • defective products; or

  • incorrect items,

please contact:

Email: returns@islawellington.nz

Before returning any product, please contact us and follow the instructions provided in our Refund & Return Policy.

Do not send returns directly to our business/contact address unless we specifically instruct you to do so.

The appropriate return address may differ depending on the product and fulfilment location.

6. Privacy and Personal Information

For questions, requests or concerns relating to:

  • personal information;

  • privacy;

  • access to personal information;

  • correction of personal information;

  • marketing preferences; or

  • our Privacy Policy,

please contact:

Email: privacy@islawellington.nz

Privacy-related requests should be sent directly to this address so that they can be handled appropriately.

7. Telephone Contact

You may also contact us by telephone at:

+351 931 420 556

Please note that this is a Portuguese telephone number (+351).

For the fastest and most traceable assistance regarding orders, returns or other customer service matters, we recommend contacting the appropriate email address listed above.

8. Contact Summary

Isla Wellington

Trading Name: Isla Wellington
Store Operator: Diogo Carracinha

General Enquiries:
hello@islawellington.nz

Customer Support:
support@islawellington.nz

Orders, Shipping & Tracking:
orders@islawellington.nz

Returns, Refunds & Exchanges:
returns@islawellington.nz

Privacy & Personal Information:
privacy@islawellington.nz

Phone:
+351 931 420 556

Business / Contact Address:
Rua da Bela Vista
Constância
2250-021 Santarém
Portugal